FAQs

DelightAid Health, based in INDIA, facilitates access to quality generic medicines from trusted sources, focusing particularly on categories such as anticancer, hepatitis, HIV.

Yes, absolutely. Delightaid Health gets the 100% genuine medicines directly from the drug manufacturers. The medicines are supplied with factory packaging along with seals, QR codes and bar codes on them. Our staffs take immense care of the handling and storing of the medicines.

All the products fulfill the guidelines and requirements of GMP set by the Drug Authority and WHO.

All medications are sourced from leading pharmaceutical manufacturers in India, certified by WHO, FDA, and GMP for quality and compliance.

A valid prescription from a licensed doctor is required to purchase medicines. As per drug regulations, suppliers must have a prescription for every medication. Medicines will only be dispensed with a prescription from a registered healthcare provider.

You can send your valid prescription through email or WhatsApp. The prescription must be written by a registered doctor in English.

A generic medicine is a type of pharmaceutical drug which is similar to a branded drug in its dose, strength, quality, performance. When the patent protection granted to a medicine's developer gets expired, generic medicine becomes available. Sometimes inventor companies give the authorization rights to manufacture and market the generic version of their branded medicine. Generic medicine often very less costly as compare to the original medicine.

According to the US-FDA import law, import of drugs for personal use is allowed only if the dosage period does not exceed 3 months supply. However, rules can be depends on the different country to country. You can check the rules of the Ministry of Health or Health Department of your respective country. However, most of the countries allow medicine import for personal use for duration of 3 months. This should be not any commercial purpose and medicine should be given only valid prescription.

For placing an order, you must provide your prescription and updated personal details like name, current address, phone number etc.

It is even better if you submit the latest laboratory reports, lab test analysis report or other medical histories etc.

The contact details are mentioned on the Delightaid Health Contact Us webpage.

Note: A copy of a valid prescription is a must for placing an order.

According to the drug rules, one can buy medicines for personal use for 3 months only. Above 3 months, it will not be considered for personal use. If you need medicine for more than 90 days, you can order again after first use. But you can order only for 90 days at a single time.

After receiving the order and personal and medical details of the customer with payment receipt, the first order gets processed and ready for shipment within 2-3 working days.

After it is shipped, the order will reach you within 8-12 working days. Sometimes it takes around 21 days.

Yes. you can easily track your order with its tracking number provided after the order is dispatched.

The time required for delivery depends upon the address and also postal service. The time mainly depends on which country the medicines are needed to be delivered in. It generally takes 10 to 12 working days. Some orders reach even within 5 to 7 working days and in a few cases, it takes 21 days.

In case parcel returned to India than supplier will reship your order once we receive that parcel. You only need to pay shipping charges for re delivery.

An order is delivered through EMS (Express Mail Services) or DHL courier services. It also depends upon the country where the package has to be delivered.

The mail service we use is named Express Mail Service(EMS, DHL). It will be possible to track the status of your parcel. No matter what country you order from, you must receive a uniquely tracking number as given by the courier company. You will also receive email updates that will let you know the status and the exact location of your delivery.

You will get the tracking portal from the leading tracking company designed for delivery. You can track the order manually after your product is shipped.

We remain proactive in tracking your package for you and we always make sure there are no issues.

Shipping charges are applied in the delivery of the orders. The shipping charge depends upon the type and quantity of the product and also upon the country in which the order is delivered.

A wide variety of payment options is available to make the payment process easy for the customers. You can pay through bank wire transfer, Western Union. The COD option is available only for customers in India.

One can always contact us through customer care number, live chat, mail, or WhatsApp. We are always ready to talk with the customers and answer the queries. The contact details are available on our Contact us page and website bottom footer section.

The live chat is available 24*7. In case we are unavailable, leave a message on chat or on our mailing address.

All the information such as your personal, medical and order details are fully secure with us. Without permission, none of your information will be shared with anyone.

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