FAQs

Delightaid Health is a New Delhi, INDIA based pharmaceutical exporter which especially deals with generic medicines related to Anticancer, Hepatitis, HIV and such other fields.

You should choose us because; the quality of medicines and the satisfaction of customers are our biggest concern. If you buy medicines from us, you get benefits like:

• Fast International Delivery through EMS (Express mail Service) or DHL & FEDEX courier service
• 100% Original products directly from top generic manufacturers
• Prompt customer service
• Discount on bulk order
• You can get medicines that are 100% legal, original from prescription-only brands and generic name medicines from the best generic pharmaceutical manufacturers all over the world at a reasonable price.
• Our company donates a percentage of our profit for helping people living in rural places of the NCR region of Delhi so that they can live a better and healthier life.
• We care about our customers. That is why, our company only provide prescription-only medicines from the best and well-recognized pharmaceutical manufacturers like Pfizer, Cipla, Natco, Hetero, Zydus, Dr. Reddy’s and Abbott. All these drug manufacturers are approved by the FDA and WHO.

Delightaid Health is in the service of delivering prescribed medicines in various countries. We suggest all the customers verify the authenticity of every overseas company before ordering any medicine from them. For that, Delightaid Health displays these licenses and certificates on the website:

Out credentials are absolutely trustworthy. We have all relevant licenses and export license so that you can order without any hesitation.

1. Legal drug license for the legal dealing in the pharmaceutical work of India.
2. Export license for legally exporting medicines outside India
3. Registration Certificate of the company which must contain the contact details and office address of the company.
4. A letter from the bank which mentions the company’s bank account information along with address and ownership information.

Yes, absolutely. Delightaid Health gets the 100% genuine medicines directly from the drug manufacturers. The medicines are supplied with factory packaging along with seals, QR codes and bar codes on them. Our staffs take immense care of the handling and storing of the medicines.

All the products fulfill the guidelines and requirements of GMP set by the Drug Authority and WHO.

We have drugs from the top pharmaceutical manufacturers in India.

Of course, a valid prescription is a must for buying medicine. As per the rule of Drug Administration, for every medicine, we need a valid prescription. You must have your doctor’s prescription to order medicines. You will not get medicines without a prescription from a valid and registered hospital or doctor.

You can send your valid prescription through email or WhatsApp. The prescription must be written by a registered doctor in English.

A generic medicine is a type of pharmaceutical drug which is similar to a branded drug in its dose, strength, quality, performance. When the patent protection granted to a medicine's developer gets expired, generic medicine becomes available. Sometimes inventor companies give the authorization rights to manufacture and market the generic version of their branded medicine. Generic medicine often very less costly as compare to the original medicine.

According to the US-FDA import law, import of drugs for personal use is allowed only if the dosage period does not exceed 3 months supply. However, rules can be depends on the different country to country. You can check the rules of the Ministry of Health or Health Department of your respective country. However, most of the countries allow medicine import for personal use for duration of 3 months. This should be not any commercial purpose and medicine should be given only valid prescription.

For placing an order, you must provide your prescription and updated personal details like name, current address, phone number etc.

It is even better if you submit the latest laboratory reports, lab test analysis report or other medical histories etc.

The contact details are mentioned on the Delightaid Health Contact Us webpage.

Note: A copy of a valid prescription is a must for placing an order.

To order medicines from Delightaid Health, follow these 4 steps:

1. Fill up the form on the website with product information, quantity and delivery address.
2. Submit the form and the Delightaid Health sales and support department will receive your details. You will receive a confirmation mail with the price of the order and other information mentioned in it.
3. When you accept the price, the payment can be done through bank wire transfer after that, you can send the payment confirmation receipt to us.
4. After we receive the payment confirmation from our bank, the medicine will be dispatched within 24-48 working hours along with required documents.

According to the drug rules, one can buy medicines for personal use for 3 months only. Above 3 months, it will not be considered for personal use. If you need medicine for more than 90 days, you can order again after first use. But you can order only for 90 days at a single time.

After receiving the order and personal and medical details of the customer with payment receipt, the first order gets processed and ready for shipment within 2-3 working days.

After it is shipped, the order will reach you within 8-12 working days. Sometimes it takes around 21 days.

We always pay attention to the packaging of your orders. We make sure that the medicines are properly packed and stored at the right temperature. You may check packaging videos on the Delightaid Health website.

Yes. you can easily track your order with its tracking number provided after the order is dispatched.

You are always welcome to visit India and our office. You can contact Delightaid Health patient advocates on +91 8851226314 who will take care of you from your arrival till you depart for home. Medicines are available at the Delightaid Health office, New Delhi, India.

The time required for delivery depends upon the address and also postal service. The time mainly depends on which country the medicines are needed to be delivered in. It generally takes 10 to 12 working days. Some orders reach even within 5 to 7 working days and in a few cases, it takes 21 days.

Yes. In case the order does not reach you within 28 working days after you received a confirmation mail of package shipment along with tracking number, the company will resend the order at its own expense. In case parcel held by custom or any case parcel returned to India than we will reship your order once we receive that parcel. You only need to pay shipping charges for re delivery.

An order is delivered through EMS (Express Mail Services) or DHL or FEDEX courier services. It also depends upon the country where the package has to be delivered.

The mail service we use is named Express Mail Service(EMS, DHL. It will be possible to track the status of your parcel. No matter what country you order from, you must receive a uniquely tracking number as given by the courier company. You will also receive email updates that will let you know the status and the exact location of your delivery.

You will get the tracking portal from the leading tracking company designed for delivery. You can track the order manually after your product is shipped.

We remain proactive in tracking your package for you and we always make sure there are no issues.

Delightaid Health delivers its medicine packages to a number of countries. Delightaid Health delivers to USA, RUSSIA, CHINA, HONGKONG, THAILAND, UKRAINE, ARMENIA, POLAND, AZERBAIJAN, MOLDOVA, ROMANIA, MALAYSIA, JAPAN, SINGAPORE, PHILIPPINES, KOREA, INDONESIA, UNITED KINGDOM, TURKEY, AUSTRALIA, SAUDI ARABIA, JORDAN, QATAR, UAE, BRAZIL, VENEZUELA, DOMINICAN REPUBLIC and many others where personal importation is allowed.

Shipping charges are applied in the delivery of the orders. The shipping charge depends upon the type and quantity of the product and also upon the country in which the order is delivered.

You can contact the Sales and Support system of ours via the website chat function, the contact number provided on the official website. You can also write to us on delightaidhealth@gmail.com in case you need any support.

A wide variety of payment options is available to make the payment process easy for the customers. You can pay through bank wire transfer, Western Union. The COD option is available only for customers in India.

One can always contact us through customer care number, live chat, mail, or WhatsApp. We are always ready to talk with the customers and answer the queries. The contact details are available on our Contact us page and website bottom footer section.

The live chat is available 24*7. In case we are unavailable, leave a message on chat or on our mailing address.

Any of you question or service request will be answered within 1-2 working days. In case of national holidays, it may take longer to respond. We always try our best to answer your email within a day.

All the information such as your personal, medical and order details are fully secure with us. Without permission, none of your information will be shared with anyone.

Please read our privacy policy to know more.Click Here