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Delightaid Health

Affordable Quality Generic Medicine for all

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FAQs

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GENERAL OVERVIEW

Who are we and what do we do?

Delightaid Health is a New Delhi, INDIA based pharmaceutical exporter which especially deals with generic medicines related to Anticancer, Hepatitis, HIV and such other fields.

Why should you buy medicines from us?

You should choose us because; the quality of medicines and the satisfaction of customers are our biggest concern. If you buy medicines from us, you get benefits like:

  • Fast International Delivery through EMS (Express mail Service) or DHL & FEDEX courier service
  • 100% Original products directly from top generic manufacturers
  • Prompt customer service
  • Discount on bulk order
  • You can get medicines that are 100% legal, original from prescription-only brands and generic name medicines from the best generic pharmaceutical manufacturers all over the world at a reasonable price.
  • Our company donates a percentage of our profit for helping people living in rural places of the NCR region of Delhi so that they can live a better and healthier life.
  • We care about our customers. That is why, our company only provide prescription-only medicines from the best and well-recognized pharmaceutical manufacturers like Pfizer, Cipla, Natco, Hetero, Zydus, Dr. Reddy’s and Abbott. All these drug manufacturers are approved by the FDA and WHO.

Why should you trust our service?

Delightaid Health is in the service of delivering prescribed medicines in various countries. We suggest all the customers verify the authenticity of every overseas company before ordering any medicine from them. For that, Delightaid Health displays these licenses and certificates on the website:

Out credentials are absolutely trustworthy. We have all relevant licenses and export license so that you can order without any hesitation.

  1. Legal drug license for the legal dealing in the pharmaceutical work of India.
  2. Export license for legally exporting medicines outside India
  3. Registration Certificate of the company which must contain the contact details and office address of the company.
  4. A letter from the bank which mentions the company’s bank account information along with address and ownership information.

Do you supply genuine medicines?

Yes, absolutely. Delightaid Health gets the 100% genuine medicines directly from the drug manufacturers. The medicines are supplied with factory packaging along with seals, QR codes and bar codes on them. Our staffs take immense care of the handling and storing of the medicines.

All the products fulfill the guidelines and requirements of GMP set by the Drug Authority and WHO.

From where do the prescribed drugs come?

We have drugs from the top pharmaceutical manufacturers in India.

Do you need a valid certified prescription to buy medicine?

Of course, a valid prescription is a must for buying medicine. As per the rule of Drug Administration, for every medicine, we need a valid prescription. You must have your doctor’s prescription to order medicines. You will not get medicines without a prescription from a valid and registered hospital or doctor.

How to send the prescription?

You can send your valid prescription through email or WhatsApp. The prescription must be written by a registered doctor in English.

What is a generic medicine and is it effective?

A generic medicine is a type of pharmaceutical drug which is similar to a branded drug in its dose, strength, quality, performance. When the patent protection granted to a medicine's developer gets expired, generic medicine becomes available. Sometimes inventor companies give the authorization rights to manufacture and market the generic version of their branded medicine. Generic medicine often very less costly as compare to the original medicine.

Is importing medicine considered legal in my country?

According to the US-FDA import law, import of drugs for personal use is allowed only if the dosage period does not exceed 3 months supply. However, rules can be depends on the different country to country. You can check the rules of the Ministry of Health or Health Department of your respective country. However, most of the countries allow medicine import for personal use for duration of 3 months. This should be not any commercial purpose and medicine should be given only valid prescription.

What is the information needed for placing orders?

For placing an order, you must provide your prescription and updated personal details like name, current address, phone number etc.

It is even better if you submit the latest laboratory reports, lab test analysis report or other medical histories etc.

HOW TO PLACE THE ORDER

What is the process of placing orders?

The contact details are mentioned on the Delightaid Health Contact Us webpage.

Note: A copy of a valid prescription is a must for placing an order.

To order medicines from Delightaid Health, follow these 4 steps:

  1. Fill up the form on the website with product information, quantity and delivery address.
  2. Submit the form and the Delightaid Health sales and support department will receive your details. You will receive a confirmation mail with the price of the order and other information mentioned in it.
  3. When you accept the price, the payment can be done through bank wire transfer after that, you can send the payment confirmation receipt to us.
  4. After we receive the payment confirmation from our bank, the medicine will be dispatched within 24-48 working hours along with required documents.

Is there a limit on the amount of medication I can buy?

According to the drug rules, one can buy medicines for personal use for 3 months only. Above 3 months, it will not be considered for personal use. If you need medicine for more than 90 days, you can order again after first use. But you can order only for 90 days at a single time.

How much time does it need to process my order?

After receiving the order and personal and medical details of the customer with payment receipt, the first order gets processed and ready for shipment within 2-3 working days.

After it is shipped, the order will reach you within 8-12 working days. Sometimes it takes around 21 days.

What is the order packaging process?

We always pay attention to the packaging of your orders. We make sure that the medicines are properly packed and stored at the right temperature. You may check packaging videos on the Delightaid Health website.

Can I track my order?

Yes. you can easily track your order with its tracking number provided after the order is dispatched.

Can I collect generic medicines by visiting DH office in India?

You are always welcome to visit India and our office. You can contact Delightaid Health patient advocates on +91 8851226314 who will take care of you from your arrival till you depart for home. Medicines are available at the Delightaid Health office, New Delhi, India.

CUSTOMER SERVICE

How much time is needed to deliver my order?

The time required for delivery depends upon the address and also postal service. The time mainly depends on which country the medicines are needed to be delivered in. It generally takes 10 to 12 working days. Some orders reach even within 5 to 7 working days and in a few cases, it takes 21 days.

Is there any delivery guarantee available?

Yes. In case the order does not reach you within 28 working days after you received a confirmation mail of package shipment along with tracking number, the company will resend the order at its own expense. In case parcel held by custom or any case parcel returned to India than we will reship your order once we receive that parcel. You only need to pay shipping charges for re delivery.

How does an order gets delivered?

An order is delivered through EMS (Express Mail Services) or DHL or FEDEX courier services. It also depends upon the country where the package has to be delivered.

Is it possible to track the delivery status and location of my parcel?

The mail service we use is named Express Mail Service(EMS, DHL. It will be possible to track the status of your parcel. No matter what country you order from, you must receive a uniquely tracking number as given by the courier company. You will also receive email updates that will let you know the status and the exact location of your delivery.

You will get the tracking portal from the leading tracking company designed for delivery. You can track the order manually after your product is shipped.

We remain proactive in tracking your package for you and we always make sure there are no issues.

Which countries does Delightaid Health deliver its packages to?

Delightaid Health delivers its medicine packages to a number of countries. Delightaid Health delivers to USA, RUSSIA, CHINA, HONGKONG, THAILAND, UKRAINE, ARMENIA, POLAND, AZERBAIJAN, MOLDOVA, ROMANIA, MALAYSIA, JAPAN, SINGAPORE, PHILIPPINES, KOREA, INDONESIA, UNITED KINGDOM, TURKEY, AUSTRALIA, SAUDI ARABIA, JORDAN, QATAR, UAE, BRAZIL, VENEZUELA, DOMINICAN REPUBLIC and many others where personal importation is allowed.

Is any shipping charge included in the medicine delivery?

Shipping charges are applied in the delivery of the orders. The shipping charge depends upon the type and quantity of the product and also upon the country in which the order is delivered.

Whom should I contact in case of any queries with respect to my order?

You can contact the Sales and Support system of ours via the website chat function, the contact number provided on the official website. You can also write to us on delightaidhealth@gmail.com in case you need any support.

PAYMENT OPTION

What is the process of payment?

A wide variety of payment options is available to make the payment process easy for the customers. You can pay through bank wire transfer, Western Union. The COD option is available only for customers in India.

SHIPPING & DELIVERY

How to contact you?

One can always contact us through customer care number, live chat, mail, or WhatsApp. We are always ready to talk with the customers and answer the queries. The contact details are available on our Contact us page and website bottom footer section.

The live chat is available 24*7. In case we are unavailable, leave a message on chat or on our mailing address.

How long does it take to get an answer from customer care?

Any of you question or service request will be answered within 1-2 working days. In case of national holidays, it may take longer to respond. We always try our best to answer your email within a day.

Are my personal details safe with you?

All the information such as your personal, medical and order details are fully secure with us. Without permission, none of your information will be shared with anyone.

Please read our privacy policy to know more.Click Here

Contact Now. Get Instant Reply

Contact WhatsApp to +91-8851 226 314 Click Here
Contact WeChat to DEV-53 Click Here
Contact Facebook Messenger DH Click Here
Contact Email delightaidhealth@gmail.com Click Here
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Contact Detail

Shop No.S-215,Second Floor,Manish Market,CSC,
Plot No.2, Sector-11,Dwarka,
New Delhi 110075
Call: +91 8851226314
Email: delightaidhealth@gmail.com

PRESCRIPTION

Delightaidhealth.com must have a valid prescription before we ship your order. We will not dispense any prescription medicine without a valid prescription from a licensed/certified doctor physician.

You can send your valid prescription scanned copy via email or WhatsApp.

We must need a valid prescription before we can dispense your order. Before sending the shipment, the prescription will be fully checked by our qualified Pharmacist.

The medicine will be only for personal use and not more than 3 month supply at a time.

It is very important to get professional advice from your doctor before purchasing or consuming any medicine from delightaidhealth.com

DISCLAIMER

Don't take the medicine without medical advice and your doctor recommendation. Any medicine information provided on this website is for informational purposes only and is not a substitute for specific or medical advice. This website does not intend to provide any diagnosis, treatment or medicine advice. Please consult with your doctor/physician for all medical treatment and medical care. We only express opinions and provide information based on our knowledge & faith.

Delightaid health will not responsible for any consequences, effects or harm caused due to avoiding professional medical advice from certified doctors.

The medicine related trademarks or product names cited herein are the property of their respective owners and we do not infringe any patent, trademark license or any other proprietary right of any third party.

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Delightaid Health
  • Home
  • About Us
  • Products
    • Hepatitis C
      • VELPANAT
      • HEPCINAT-LP
      • VELASOF
      • LEDIFOS
      • HEPCINAT-PLUS
    • Anticancer
      • ABIRAPRO
      • LENALID
      • NOXALK
      • IBRUNAT
      • VEENAT
      • GEFTINAT
    • HIV
      • Generic PrEP
      • TAFERO-EM
    • Hep B
      • ENTAVIR
      • HEPBEST
  • Testimonials
  • FAQs
  • Blog
  • Contact